FAQ

Q : Could you tell me about shipping costs?
A : Shipping costs vary depending on the size. If you purchase over 10,000 yen, shipping is free.
Q : About gift wrapping
A : Gift wrapping is available.
・Gift wrapping
・Gift bag
Nezu original card
will be enclosed.

If you are purchasing a gift only, please be aware that the recipient may open the package.
Invoices with prices listed will not be included with gift orders.
If you would like a delivery note, please write it in the comments section.

The product you purchased
If you have something for yourself and something for a gift, or if you would like the gifts wrapped together, we can do that for you.
Please indicate the gift amount in the comments section.

- Example 1 -
Accessories ▶︎For yourself
Cosmetics ▶︎For yourself
Cosmetics ︎Gift 1
Accessories ︎Gift 1
Cosmetics . ︎Gift 2
Wrapping✖️ 2 sets
Q : About delivery time
A : nezu is a brand run by a small team, including designers.
We make and prepare each product individually before shipping,
Please allow approximately 10 business days for your order to be processed.
The schedule may change depending on the order situation.
We would appreciate your understanding in advance.
✴︎Due to the New Year holidays and large-scale event trips, atelier operations are suspended.
Delivery may be delayed beyond the above.
Q : Will it take a long time if I just buy cosmetics?
A : If cosmetics are in stock, they will be shipped within 5 business days.
If you have a preferred arrival date, please write it in the comments section.
Q : I haven't received the notification email.
A : After purchase or shipping,
We have sent you an email from the nezu online shop.
In rare cases, emails may be classified as spam.
Please check.

If you have any other questions, please contact us using the inquiry form.
Q : Can I specify a desired arrival date?
A : If you have any requests regarding the desired arrival date,
Please fill in the remarks section.
I will try to include as much as possible,
As mentioned above, we are a small team, so we will contact you if we are unable to complete the work in time.